Privacy policy

Clean Cook Supply respects the privacy of visitors and customers who use https://www.cleancooksupply.shop/. We understand that shopping online involves sharing information that may identify you, help process an order, or allow us to communicate with you.

This Privacy Policy explains the categories of information that may be collected through our website, how that information may be used, the circumstances in which it may be shared, and the choices available to you.

This policy applies to information collected through our website and related customer service communications. It should be read together with our Terms of Service and other applicable website policies.

1. Information We May Collect

The information we collect depends on how you interact with our website and whether you place an order.

Personal and Contact Information

When you place an order, contact customer service, or submit information through a website form, we may collect details such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order number and purchase-related correspondence.

Order and Transaction Information

To manage purchases of plastic drinking straws, glassware, glassware holders, and other available products, we may process information relating to:

  • Items selected and purchased.

  • Product quantities and prices.

  • Order dates and order status.

  • Shipping and delivery details.

  • Refund, return, and replacement requests.

  • Relevant transaction records.

Payment card details and other sensitive payment credentials are generally handled through the payment processing arrangements used for checkout. We do not intentionally request payment passwords or banking login credentials through ordinary customer service communications.

Technical and Website Usage Information

When you visit our website, certain technical information may be collected automatically by the website platform or service providers. Depending on the services enabled, this may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device and operating system information.

  • Pages visited and general browsing activity.

  • Referring website or source.

  • Approximate visit time and session information.

  • Cookie identifiers and similar technical data.

2. How We Use Information

We may use collected information for legitimate business and operational purposes, including:

Order Processing and Fulfillment

We use order information to confirm purchases, arrange fulfillment, prepare shipments, communicate order updates, and assist with delivery-related questions.

Customer Support

Contact information and correspondence help us respond to questions about product details, glassware condition, order status, returns, refunds, and other service matters.

Website Administration

Technical information may help us maintain website functionality, identify technical problems, understand general website performance, and improve the shopping experience.

Business and Transaction Records

We may retain appropriate transaction records for accounting, tax, recordkeeping, fraud prevention, dispute resolution, and other lawful business purposes.

Security and Fraud Prevention

Information may be used to identify suspicious transactions, protect accounts and checkout processes, investigate potential misuse, and safeguard our business and customers.

Legal Compliance

We may process or retain information when necessary to comply with applicable laws, respond to lawful requests, enforce our policies, or protect legal rights.

We do not describe these purposes as permission to use personal information for unrelated activities. Information should be handled in a manner consistent with this policy and applicable law.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies, pixels, tags, and similar technologies to support website operation and improve user experience.

Depending on the technologies enabled, these tools may help:

  • Remember certain shopping or browsing preferences.

  • Maintain website sessions.

  • Support checkout functionality.

  • Understand general traffic and website performance.

  • Detect suspicious activity.

  • Measure the effectiveness of website features or communications.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website functions, including shopping cart or checkout features.

Where required by applicable law, we will provide appropriate notices and choices concerning non-essential cookies or similar tracking technologies.

4. How Information May Be Shared

We do not sell personal information in exchange for money. However, certain business activities require information to be shared with service providers or other parties.

Website and E-Commerce Providers

Our website platform and related technical providers may process information necessary to operate the website, maintain hosting, support checkout, or provide technical assistance.

Payment Processors

Payment service providers may receive transaction information to authorize and process payments, detect fraudulent activity, and manage payment disputes.

Shipping and Fulfillment Providers

Information such as the recipient's name, delivery address, and shipment details may be shared with carriers or fulfillment partners so that purchased products can be delivered.

Professional and Administrative Providers

We may share limited information with accounting, legal, customer service, or other professional service providers when reasonably necessary for their work.

Legal and Regulatory Requests

We may disclose information when required by law, valid legal process, or an appropriate governmental request, or when disclosure is reasonably necessary to protect our rights, customers, or business operations.

Business Transfers

If our business or relevant business assets are reorganized, transferred, or acquired, information may be transferred as part of that transaction, subject to applicable legal requirements.

Service providers receiving personal information should use it only for authorized purposes and in accordance with their applicable contractual or legal obligations.

5. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems involved, safeguards may include access restrictions, administrative procedures, secure service-provider arrangements, and technical protections.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should avoid sending payment credentials, account passwords, or other highly sensitive information through ordinary email.

If a security incident involving personal information occurs, we will assess the circumstances and provide notices or take other actions as required by applicable law.

For relevant Florida businesses and information covered by Florida Statutes Section 501.171, applicable requirements include reasonable data security measures and specific procedures for qualifying security breaches.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including completing transactions, handling returns and customer service requests, maintaining business records, resolving disputes, and meeting legal obligations.

The appropriate retention period depends on the type of information, the purpose for which it was collected, and applicable recordkeeping requirements.

When personal information is no longer needed, we will take reasonable steps to delete, destroy, or otherwise dispose of it in accordance with applicable requirements.

7. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning personal information, which may include:

  • Requesting information about personal data we maintain about you.

  • Requesting correction of inaccurate information.

  • Requesting deletion of eligible personal information.

  • Asking questions about how information is used or shared.

  • Opting out of certain marketing communications.

  • Exercising other rights provided by applicable privacy laws.

These rights may be subject to legal exceptions, identity verification, and other applicable requirements.

To submit a privacy-related request, contact us at [email protected]. Please describe your request clearly and provide enough information for us to identify the relevant customer record.

We may need to verify your identity before processing certain requests. We will not require unnecessary sensitive information simply to answer a general privacy question.

8. Marketing Communications

If we send promotional emails, you may use the unsubscribe instructions included in those messages to stop receiving future promotional communications.

Unsubscribing from promotional emails does not necessarily stop essential transactional messages, such as order confirmations, shipping notifications, refund updates, or responses to customer service inquiries.

We will handle marketing communications in accordance with applicable consent and opt-out requirements.

9. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without legally required parental consent, we will take reasonable steps to address the situation in accordance with applicable law.

A parent or legal guardian who believes that a child has submitted personal information to us may contact [email protected].

10. Third-Party Websites and Services

Our website may contain links to third-party websites or use services operated by other companies. These third parties may maintain their own privacy policies and data practices.

We do not control the privacy practices of independent websites. We encourage customers to review the privacy notices of third-party services before providing personal information to them.

11. Florida Privacy and Data Protection Considerations

Clean Cook Supply is operated by Y & J DELIVERY SERVICES LLC in Tampa, Florida.

Where applicable, we handle personal information in accordance with relevant federal and Florida requirements, including Florida's information security and breach notification provisions.

Florida Statutes Section 501.171 addresses reasonable measures to protect electronic personal information, disposal of certain customer records, and notification duties when a qualifying security breach occurs.

The specific rights and obligations applicable to a particular request or incident depend on the facts and governing law.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our website practices, service providers, business operations, or legal requirements change.

Any revised version will be posted on this page with an updated effective date. We encourage customers to review this policy periodically.

13. Contact Information

For privacy questions, information requests, or concerns about the handling of personal information, contact:

Y & J DELIVERY SERVICES LLC
Attn: TaLayia Alexander
3431 Carlton Arms Dr
Tampa, FL 33614
United States
Email: [email protected]

Please include “Privacy Request” in your email subject line so that your message can be directed appropriately.