Shipping policy

At Clean Cook Supply, we understand that receiving your order in good condition is an important part of the online shopping experience. Whether you have selected plastic drinking straws for everyday beverages, glassware for serving and entertaining, or a glassware holder for convenient storage, we aim to make the shipping process clear and straightforward.

This Shipping Policy explains our shipping charges, order preparation, delivery arrangements, and procedures for addressing shipping-related concerns for purchases made through https://www.cleancooksupply.shop/.

1. Shipping Charges

We offer a simple shipping structure based on the merchandise subtotal of your order.

  • Merchandise subtotal of $10.00 or more: Free shipping.

  • Merchandise subtotal below $10.00: A shipping fee of $5.99 applies.

The shipping charge is calculated according to the merchandise subtotal before any applicable taxes, unless the checkout system indicates otherwise.

The final shipping amount will be displayed during checkout before you complete your purchase. Customers are encouraged to review the order summary to confirm the applicable charges.

2. Order Processing

After an order is submitted, it may go through several steps before shipment, including payment confirmation, order review, inventory verification, product preparation, and packaging.

Processing time is separate from transportation time. The time required for a package to arrive depends on when the order is prepared and handed to the shipping carrier, as well as the carrier's delivery operations.

We make reasonable efforts to process orders within the timeframe communicated on the website or during checkout. If no specific shipping timeframe is stated, we will follow applicable federal requirements governing shipment of online merchandise orders.

Please ensure that your shipping address and contact details are accurate when placing your order. Incomplete or incorrect information may delay fulfillment or delivery.

3. Packaging and Product Protection

Different products require different handling considerations.

Plastic Drinking Straws

Straws are prepared for shipment with attention to packaging condition and protection from unnecessary handling. Customers should inspect the packaging after delivery and contact us if the merchandise appears damaged, opened, or incomplete.

Glassware

Glassware is fragile and requires careful handling during transportation. We aim to use packaging appropriate to the nature of the product, where applicable, to help reduce the risk of movement or impact during transit.

Customers should inspect glassware after delivery and avoid using any item that is cracked, chipped, or broken.

Glassware Holders

Glassware holders and their included components should be protected during shipment to help prevent scratches, missing parts, or transit-related damage.

If a package arrives with visible damage, customers are encouraged to photograph the outer packaging and affected merchandise before disposing of the packaging materials.

4. Shipping Destinations

Available shipping destinations and any applicable restrictions will be displayed during checkout or on the relevant product page.

We cannot guarantee delivery to an address that is incomplete, invalid, inaccessible, or outside the service area of the available shipping provider.

If your address cannot be served after an order is placed, we may contact you to discuss the available options, including address correction, cancellation, or refund where appropriate.

5. Delivery Estimates

Any delivery estimate displayed during checkout or communicated after purchase is provided as an estimate unless expressly stated otherwise.

Actual delivery time may be affected by:

  • Carrier capacity and operating schedules.

  • Weather conditions and natural events.

  • Public holidays and seasonal shipping volume.

  • Transportation interruptions.

  • Incorrect or incomplete delivery information.

  • Local delivery restrictions.

  • Other circumstances beyond our reasonable control.

We cannot guarantee that every package will arrive on a particular date unless a specific guaranteed service has been expressly offered and confirmed.

6. Tracking and Shipment Updates

Where tracking information is available, it may be provided through an order confirmation, shipment notification, or other customer communication.

Customers can use the available tracking information to review shipment progress and carrier updates.

Tracking events may not appear immediately after a shipping label is created. In some circumstances, the carrier may need additional time to receive and scan the package.

If you have not received a shipment update or believe that tracking information is incorrect, please contact us at [email protected].

7. Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

If you notice an error after placing an order, contact us as soon as possible. We will make reasonable efforts to correct the address if the order has not yet been shipped.

Once a package has entered the carrier's delivery network, address changes may be unavailable or subject to carrier restrictions.

If a package is returned because the address was incorrect or incomplete, please contact us to discuss possible reshipment or other appropriate arrangements.

8. Lost, Missing, or Delayed Packages

If tracking information indicates that a package has been delayed, customers may wish to allow reasonable time for the carrier to update its records.

If a package appears lost, has not arrived within the communicated delivery estimate, or shows a delivery status that does not match the customer's experience, please contact us with the order number and available tracking information.

We will review the circumstances and, where appropriate, investigate with the relevant shipping or fulfillment provider.

A carrier's tracking status is useful information but does not automatically resolve every delivery dispute. We will consider the available facts and applicable legal requirements when determining an appropriate response.

9. Damaged or Broken Items

We understand that damaged merchandise can be especially disappointing when the order includes fragile glassware.

If your package arrives with broken, cracked, or damaged products, please email us promptly and include:

  • Your order number.

  • The name of the affected product.

  • A brief description of the damage.

  • Clear photographs of the damaged merchandise.

  • Photographs of the shipping box and packaging, if available.

Please do not use glassware that is cracked, chipped, or otherwise unsafe to handle.

We will review the report and work toward an appropriate resolution, which may include a replacement, refund, or other remedy depending on the circumstances and applicable law.

10. Partial Shipments and Unavailable Items

In some circumstances, an order may be affected by inventory limitations or fulfillment issues.

If we cannot ship an item within the applicable promised timeframe, we will provide the notices and options required by law. Depending on the circumstances, customers may be asked whether they agree to a reasonable shipping delay or prefer to cancel the affected order and receive a refund.

We will not treat a materially different product as an automatic substitute for the item ordered without appropriate customer authorization.

11. Shipping Delays and Legal Requirements

For online merchandise orders, the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule generally requires a seller to have a reasonable basis for shipping within the stated timeframe or, if no timeframe is stated, within 30 days after receiving a properly completed order.

If we cannot meet the applicable shipping timeframe, we will provide the required delay notice and offer the customer the appropriate choice between consenting to a delay and canceling the order for a prompt refund.

Where a refund is required by that rule, the applicable refund requirements take priority over any ordinary store return procedure.

12. Contact for Shipping Questions

For questions about shipping charges, order processing, delivery updates, damaged packages, or missing merchandise, please contact:

Y & J DELIVERY SERVICES LLC
Attn: TaLayia Alexander
3431 Carlton Arms Dr
Tampa, FL 33614
United States
Email: [email protected]

Please include your order number in your message so that we can identify the relevant purchase and assist you more efficiently.