Refund policy

At Clean Cook Supply, we believe that everyday kitchen and dining accessories should make daily routines more convenient, enjoyable, and organized. Whether you are purchasing plastic drinking straws for everyday beverages, glassware for serving drinks, or glassware holders to keep your kitchen and dining area tidy, we want you to feel confident about your purchase.

This Return and Refund Policy explains the circumstances under which products purchased through https://www.cleancooksupply.shop/ may be returned, exchanged, or refunded. Please review the following information before submitting a return request.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order, provided that the merchandise meets the applicable return conditions described below.

To qualify for an ordinary change-of-mind return, an item should:

  • Be unused and in its original condition.

  • Be returned with its original packaging, accessories, and included components, where available.

  • Not show signs of washing, handling damage, alteration, or improper storage.

  • Be accompanied by sufficient order information to allow us to identify the purchase.

Products that have been used, damaged after delivery, or returned without essential components may not qualify for a standard change-of-mind refund.

2. Product-Specific Return Conditions

Because our products are intended for food, beverage, and household use, certain return considerations apply to different product categories.

Plastic Drinking Straws

For hygiene and food-contact reasons, plastic drinking straws must be unopened, unused, and in their original packaging to qualify for a change-of-mind return. Opened packages or products that have been used generally cannot be accepted for ordinary preference-based returns.

This restriction does not remove any rights customers may have when products arrive defective, damaged, materially different from their description, or incorrectly supplied.

Glassware

Glassware should be returned unused, clean, and securely protected in its original packaging whenever possible. Because glass products can break during handling, customers should take reasonable care to protect each piece and its components when preparing a return.

If glassware arrives broken, cracked, or otherwise damaged, please contact us promptly with photographs of the affected item and its packaging.

Glassware Holders

Glassware holders should be returned unused, uninstalled, and in their original condition. Any included fittings, detachable parts, or accessories should be included in the return package.

Products that have been permanently modified, installed in a way that causes damage, or returned with missing essential components may not qualify for an ordinary change-of-mind refund.

3. Damaged, Defective, or Incorrect Products

We want customers to receive the products they actually ordered in acceptable condition. If your order arrives with broken glassware, defective components, missing items, or merchandise that does not match your order, please contact us as soon as reasonably possible.

When contacting us, please provide:

  • Your order number.

  • The name of the affected product.

  • A description of the issue.

  • Clear photographs showing the damage, defect, or incorrect item, if applicable.

We will review the information and determine an appropriate resolution. Depending on the circumstances and applicable law, this may include a replacement, exchange, refund, or another suitable remedy.

Customers are not required to accept an ordinary change-of-mind return restriction as a substitute for remedies available under applicable consumer protection laws.

4. How to Request a Return

To begin a return, email our customer service team at:

[email protected]

Please use the subject line Return Request – Order [Order Number] and include your order details and reason for the request.

Our team will review your message and provide return instructions when a return is appropriate. Please do not send merchandise to the return address without first contacting us and receiving confirmation of the applicable return procedure.

Return Address:

Y & J DELIVERY SERVICES LLC
3431 Carlton Arms Dr
Tampa, FL 33614
United States

A return request is not considered approved merely because a package has been sent to this address.

5. Return Shipping Costs

For ordinary change-of-mind returns, customers are generally responsible for the cost of sending merchandise back to us, unless we agree otherwise or applicable law requires a different arrangement.

If the return is necessary because we sent an incorrect product or the merchandise arrived damaged or defective, we will review the circumstances and provide an appropriate resolution, including reasonable return-shipping arrangements where required.

We recommend using a shipping service that provides tracking. Customers should retain their shipping receipt and tracking information until the return has been received and reviewed.

6. Refund Review and Processing

After an approved return reaches our designated return location, the merchandise may be inspected to confirm its condition and eligibility.

Once a refund is approved, it will generally be issued to the original payment method. The time required for the funds to appear in the customer's account may depend on the payment provider or financial institution.

If a refund cannot be issued through the original payment method, we will contact the customer to discuss an appropriate alternative consistent with applicable law.

Refunds will reflect the amount properly refundable for the returned merchandise. Original shipping charges, if any, will be handled according to the reason for the return and applicable legal requirements.

For cancellations and refunds required under applicable shipping laws, statutory refund obligations take precedence over ordinary return inspection procedures.

7. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered fulfillment or shipment. Once an order has been shipped, it may no longer be possible to cancel it before delivery, and the customer may need to follow the applicable return procedure.

Nothing in this section limits cancellation or refund rights required by applicable law.

8. Exchanges and Replacements

If you would prefer another item instead of a refund, please contact us to discuss whether an exchange or replacement is available.

Exchanges depend on product availability and the condition of the original merchandise. If a replacement is unavailable, we will discuss another appropriate resolution.

9. Unclaimed or Returned-to-Sender Packages

If a package is returned to us because of an incomplete address, repeated unsuccessful delivery attempts, or another delivery issue, please contact us to discuss the available options.

Any additional shipping charge for resending an order will be communicated before a new shipment is arranged, except where applicable law requires otherwise.

10. Consumer Rights

This policy is intended to explain our ordinary store return procedures. It does not waive, exclude, or restrict any consumer rights that cannot legally be waived under federal law or Florida law.

If a product is defective, misrepresented, or otherwise subject to a remedy under applicable law, the customer's legal rights will continue to apply regardless of the ordinary change-of-mind return conditions described above.

11. Contact Us

For questions about returns, refunds, exchanges, or damaged merchandise, please contact:

Y & J DELIVERY SERVICES LLC
Attn: TaLayia Alexander
3431 Carlton Arms Dr
Tampa, FL 33614
United States
Email: [email protected]

We appreciate the opportunity to address your concerns and help make your shopping experience with Clean Cook Supply a positive one.